We don't handle the money. Apple and/or Google do, depending on what kind of phone or tablet you were using when you made the purchase.
When you make a purchase, the money goes to them. They take their cut and then send us the difference.
When you make a purchase, you receive an email from them. It's a receipt for your purchase.
In that email, there is a link to request a refund.
Apple won't let us do any refunds, they don't let anyone.
It's part of their security feature, so you must contact them directly.
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